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  1. Check-in Wait Time and Guest Satisfaction at a 150-Room Business Hotel: SERVQUAL Survey Linked to PMS Data

    @bhm-front-office-check-in-wait-time-guest-satisfaction-pms-survey

    BHM / BHMCT

    An industrial-training study that pairs a front-office guest survey with anonymised PMS arrival timestamps

    Free preview
    • SERVQUAL-based guest questionnaire (5-point)
    • PMS arrival and check-in reports (Opera / IDS-class PMS)
    • Stopwatch observation sheet
    • Google Forms / printed survey
    • +1

    Front Officebeginner6 weeksAll India

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